Lycetts appoints specialist Motor Claims Handler

November 2nd 2016

As many individuals in business become increasingly generalist, there is still an important role for specialists. Those with professional qualifications and an in depth skill set in a niche area can improve service levels and provide tangible benefit for clients. That is why our Farm Motor team has appointed Andrew Hay to the role of Motor Claims Handler.

Andrew has many years experience in our Farm Motor team, which he will bring to bear in his new role as specialist Motor Claims handler to negotiate with insurers on behalf of clients who need to claim on their motor policy. This is one of several developments intended to enhance client service.

The advantage of Andrew’s appointment is that he is focused completely on the progress of all pending claims and can look after any potential complaints when a claim is not going the client’s way. Andrew will manage the claim for the damage to the client’s own vehicle and make sure that repairs are agreed with the minimum delay so that the policy holder is not inconvenienced unnecessarily.

Until legal expenses cover is standard on motor policies – a development which is in the pipeline – Andrew will also endeavour to recover uninsured losses on behalf of our clients on all non-fault accidents.

A further development in our service is the use of insurer helplines. The Farm Motor team is now actively promoting the use of such services to report accidents direct to the policy provider to ensure claims are registered as quickly as possible. Once logged with the insurer, Andrew will then manage the claims process thereafter. All renewal letters now include these helpline numbers.

Jenny Brook, head of the Farm Motor team, comments: “Usually a client still rings us first, at which point we encourage them to report the accident via the helplines because this speeds up the process. We are using helplines for the majority of cases which has improved the service for our clients. Our renewal letters now include these helpline numbers and I have not yet come across one client who has refused to use this method as they understand that it is the quicker option. The insurers then liaise directly with us and our specialist claims handler who works on the client’s behalf.”

To improve the claims process still further clients are advised to:

Take photographs at the scene, where it is safe to do so, record the damage to the vehicle from all available angles and email them to us. This is easily done with a mobile phone;