At Lycetts we put clients at the heart of our business. We passionately believe that the best insurance is about more than just a policy – it’s your experience as our client that really counts whether it’s when the unthinkable happens or when you just want to talk to us. Our aim is to be a business which really stands out from the competition in every situation.
This means we must continually strive to meet or exceed your expectations and to be honest and professional in everything that we do so that you can be confident that you are in safe hands.
As evidence of our commitment we have developed a Client Proposition which sets out what our customers can expect of us:
If you feel that we are failing to live up to our proposition, please let us know.
You can email us at info@lycetts.co.uk or call us on 0191 232 1151.
We will conduct ourselves professionally and meet our clients needs.
We are open, honest and professional with our clients.
We work with clients to ensure we can provide unfailing and speedy support in times of need.
We will ensure our service exceeds client expectations.
We deliver a traditional personal service that inspires loyalty and trust.
We aim to build long standing relationships to enable a genuine long-term reciprocal approach.
We tailor our service to meet the clients long term needs.
We hope to take responsibility for all our clients insurance needs, taking pride in delivering excellent service.
We will offer specialist advice and protection.
We apply our knowledge and experience to give our clients the piece of mind they need.
The specialist advice we endeavour to give is appropriate and takes into account client circumstances.
We encourage our staff to be appropriately qualified. We maintaining our chartered status, and regularly assess staff competence.
We will offer products that meet client needs.
We converse regularly with our clients providing early notice of key events in relation to their policy such as renewal or changes to policy terms and conditions.
We continually review our clients needs to ensure we can offer the best products in our specialist markets.
All our communications use simple, easily understood language and we ensure providers product literature is understood by our clients.
We only use adequately rated insurers.
We will provide value for money whilst generating profits for good causes.
We look to provide the best value for money that we are able to achieve.
Our reports are clear, transparent and reflect the value we bring to our clients.
A significant proportion of our profits go to charitable causes.
And we’re always available for you by telephone or email whenever and wherever you need us.
