Client Proposition

At Lycetts we put clients at the heart of our business. We passionately believe that the best advice is about more than just a policy or procedure – it’s your experience as our client that really counts. Our aim is to be a business which really stands out from the competition in every situation.

This means we must continually strive to meet or exceed your expectations and to be honest and professional in everything that we do so that you can be confident that you are in safe hands.

As evidence of our commitment we have developed a Client Proposition which sets out what our customers can expect of us:

• OUR CONDUCT – we will be a market leader in the way we conduct ourselves.
• OUR SERVICE – we will deliver a customer experience that delights our customers.
• OUR ADVICE – we will provide expert advice.
• OUR SERVICES & COMMUNICATIONS – we will provide advisory services that meet customer needs and communications that are clear and easy to understand.
• OUR PRICING – we will charge a fair price generating profits for good causes.

If you feel that we are failing to live up to our proposition, please let us know.

You can email us at riskservices@lycetts.co.uk or call us on 0191 232 1151.